Summary: The COVID-19 pandemic has given employers ample reasons to look for ways to substitute man with machine. The shift in trend toward automation has accelerated in the past year.
Original author and publication date: Sreoshi Bera – March 25, 2021
Futurizonte Editor’s Note: AI will soon reign. Perhaps AI will soon change its name to “Colossus” (1970 movie) or “VIKI” (I, Robot, 2004 movie).
From the article:
AI has been deployed by several organizations during the pandemic to provide information to the public, when physical interactions were a complete no-no. AI assisted in routine checkup in hospitals and helped in abiding safety protocols.
But, will the AI rule continue in the post-pandemic world?‘
Last year, employers had to focus on how to survive both during the pandemic and determine their fate in the new normal world or the post-pandemic era. The pandemic accelerated not only technological but also societal shifts. Adoption of trends like work-from-home, online retail, curbside pickup, entertainment-as-a-service and telemedicine accelerated and created deep behavioral shifts. Majority of these trends rely heavily on AI and machine learning to gather information, analyze and solve problems.
‘As-a-service’ models are key to automation technologies, from chatbots, automated tele-calling, voice assistants, or the industrialized robotic environment, especially collaborative robots (aka cobots). These as-a-service models can address shifts, be it data, infrastructure, platform, or experience.
Per a ReportLinker report, the global AI as-a-Service market was valued at $2.68 billion in 2019, and is expected to reach $28.58 billion by 2025, registering a CAGR of 48.9% between 2020 and 2025, which marks a nearly five times jump . Further, the pandemic will be fueling growth in this space. Companies like Thomson Reuters plan to invest $500 million to $600 million in AI and machine learning to get data faster for professional customers.